> ## Documentation Index
> Fetch the complete documentation index at: https://docs.icelab.sh/llms.txt
> Use this file to discover all available pages before exploring further.

# Data & Privacy

> What we store, how long media embeddings and metadata are retained, and the US and EU regions where customer data is processed.

## What we store

We index your recordings and keep the searchable representation: embeddings, transcripts, and metadata. Source files pass through the processing pipeline and are not retained after indexing completes.

**What we stores:**

* Embeddings (the indexed representation of your media)
* Asset metadata (`asset_id`, `asset_class`, `types`, custom `metadata` fields)
* Ingestion records and timestamps

**What we don't store:**

* Source audio or video files after processing
* Call content in raw form
* Transport-level request data after processing completes

## Regional processing

Data is processed in the region where your account is provisioned.

| Customer region               | Processing location |
| ----------------------------- | ------------------- |
| United States                 | United States       |
| European Union/United Kingdom | Europe              |

EU and UK accounts are processed in European infrastructure.

If you have a requirement for a specific region not listed here, [contact us](https://discord.sf-voice.sh).

## EU and UK data handling

For EU and UK customers:

* Data is processed in European infrastructure.
* We act as a data processor. You remain the data controller for any personal data in your recordings.
* You can delete indexed assets through the API. Deletion removes stored representations — embeddings, transcripts, and metadata.
* Data processing agreements (DPAs) are available on request.

## Deleting assets

`DELETE /v1/assets/:id` removes the asset and its indexed representations. The underlying media is not affected because we do not keep the source file after processing.

Using the TypeScript SDK:

```ts theme={null}
await client.deleteAsset("call_001");
```

## Questions

Reach us on [Discord](https://discord.sf-voice.sh) or [Slack](https://slack.sf-voice.sh) for data handling questions, DPA requests, or security documentation.